Your guests aren’t the only ones that need to enjoy their stay. It’s important to make sure everyone - you and the guests - has a good time. Even though most guests who book are responsible, you’ve got to have your wits about you to spot the warning signs and foster an environment that encourages guests to treat your place right. So, here’s your go-to guide for the self-catering scene.
Catching on to who might be a bit of a headache isn’t just about staring at the booking form. It’s a solid start, but you need to dig a bit deeper. Maybe send over a quick questionnaire or have a friendly chat post-booking to get a better idea of what they’re looking for in their stay.
You check out potential guests by starting with the basics: check out their profiles on booking platforms. Look for verified profiles with clear pictures and see if they have any previous reviews from other hosts. If they're new to the platform, with no reviews, don’t be shy in reaching out and asking a few friendly questions about their trip. Why are they visiting? Who’s coming along? It’s all about getting a feel for their story.
Social media can also be a treasure trove of info. A quick search might give you a glimpse into their character and interests. And don’t forget the power of a Google search - it’s amazing what you can find with just a name and a few clicks.
But remember, while a little detective work is cool, keep it respectful - there’s a fine line between being cautious and being intrusive. You need just enough to ensure you're handing your keys over to someone who'll look after your place as if it were their own.
For those running their own self-catering operations, getting the lowdown on who’s staying—and why—is key to keeping your business buzzing. The hospitality world is always on the move, with what guests want today maybe not being the same tomorrow. Keeping your ear to the ground with some savvy consumer research can give you the intel you need to keep your place just right for your guests.
It’s not just about who your guests are but what makes them tick. Knowing this information lets you tailor those special touches that make your place a hit. With a good grasp of what your guests are after, you can make sure your property has the right features and charm to match their expectations. It also ensures your marketing will speak their language.
Plus, being clued in on the latest travel trends means you can stay one step ahead of the game, keeping your place fresh and in demand. Understanding your guests is what turns a one-time visit into a "let’s go back there" experience, and that’s what keeps your self-catering spot shining in a crowded market.
The secret sauce to avoiding hiccups is crystal-clear communication. Spell out everything guests need to know—like house rules, how to check in, and all the nitty-gritty details of your property. Make sure they know exactly what they’re walking into: if there are no blackout blinds for those bright mornings, or if the bed's on the cosy side, say it upfront. It’s all about setting the scene before they arrive.
Your listing isn't just about showing off your space; it's about drawing in the crowd that will love it as much as you do. Kit it out with all the perks people can expect and, if your property is supposed to be a child-friendly zone, a solo retreat, or a lovebirds' nest, make sure it’s clear with your decor and facilities.
Your listing is your property’s shop window; it has to grab potential guests with the right mix of snazzy pics and the lowdown on what makes your place special. You want to paint a picture so clear that potential guests can already see themselves kicking back and relaxing in your place. A strong listing doesn’t just list stuff - it sells an experience. So make sure it’s clear what kind of experience guests can expect.
Keep your eyes peeled when you’re sizing up who will be staying in your property. There’s no need to jump to conclusions, but if someone’s being evasive with details, asking lots of questions but never hitting 'book', or just straight-up ghosting when you ask something specific, it’s okay to turn detective. If something feels off, it’s fine to dig a little deeper to ensure they’re a good match for your property.
You've got every right to make sure your place is in safe hands. Why not set up a way to check who's booking? - whether that’s through the booking site's checks or by asking for some extra ID; it’s all about playing it safe. It's a smart move that will also let the good guests know you’re committed to keeping things secure.
Smart locks and cams can be a big help in keeping tabs on things from afar. And make sure you've got a game plan for any oops-a-daisy moments, both for your peace of mind and your guests.
Provide a friendly guide with all the information guests need about your property, plus some tips on how to keep things nice with the neighbours. Share the lowdown on local dos and don'ts, where to put the recycling, and so on.
Lindmere is your go-to for making the most of your self-catering accommodation without getting hit with high fees. Set up by Richard and Jane, who know the industry inside out, Lindmere’s all about cutting through the noise and keeping things open and honest with your guests.
If you’re tired of the high commissions charged by other online agencies, Lindmere invites you to list your self-catering accommodation and take control of your business. Avoid paying 15-22% on every booking and enjoy a platform designed with owners in mind. Join Lindmere today and experience a better way to showcase your property to the world.
Navigating the twists and turns of running a holiday rental means getting your communication on point, nailing those listings with all the juicy details, and keeping an eye out for any red flags with guests. Stay safe, and use smart sites like Lindmere to pull in the type of guests who'll treat your place right. It's all about setting the stage for a laid-back, respectful time for everyone who walks through your door.